![]() I do not have Administrative Password, and therefore cannot change the boot parameters. The computer installation is about five years old, and worked well for me about one year, but it does not do this anymore. ![]() If retype 2 more time it is locked and shutdown.Could you help me to solve the problem. I remember before I wrote down the password( password: 4741) but now I try input the password it show at screen Failed: Retry or Shutdown. When starting up system get in Authentication password(I do not know because I bought it long time ago. I tried an external cd rom to make sure the internal was working but had no luck with that. I even tried to reinstall windows 7 and it comes back up to the password screen. I know there is an admin password set up that I dont know I log in as a user. I cant do anything it just comes back up to the black screen and says enter current password. My password at start up before it even get to windows no longer works. I have tried the standard Phoenix passwords: PHOENIX, CMOS, BIOS and phoenix. ![]() ![]() I do not have the BIOS password, not supplied when i purchased the laptop. Unfortunately it did not work and I received a refund the same day. I sent my service tag (which did not reflect a suffix) for my Dell 1501. If you dont know how to get the challenge hash, please email us first. The price is only 10 per password recovered, if we cant recover it, you get your money back. ![]()
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